RETURN & REFUND POLICY

Last Updated: July 2026

Welcome to Daebak Bias.

At Daebak Bias, we are committed to providing authentic K-pop albums, official merchandise, collectibles, and exceptional customer service for K-pop fans in the United States.

Please read this Return & Refund Policy carefully before placing your order.

⚠️ IMPORTANT – UNBOXING VIDEO

We strongly recommend recording a complete, unedited unboxing video when opening your package.

An unboxing video is the fastest and most reliable way for Daebak Bias to verify and resolve claims involving damaged, incorrect, or missing items.

While we may request additional information if no video is available, providing an unboxing video significantly improves our ability to investigate and assist you.

For the best documentation, please begin recording before opening the shipping box and continue recording until every item has been fully unpacked and inspected.

Your video should clearly show:

• The unopened shipping box
• The shipping label
• The complete unboxing process
• Every item received
• Any damaged, incorrect, or missing items

Please note that claims submitted without sufficient supporting evidence, including an unboxing video when available, may require additional review and could result in delays or denial of the claim.

BEFORE OPENING YOUR PRODUCTS

Before opening or removing the factory seal, please verify that you have received:

• The correct item(s)
• The correct version(s)
• The correct quantity
• Any applicable Pre-Order Benefits (POBs)

If a product appears visibly damaged, defective, or incorrect, please do not open, unwrap, or remove the factory seal before contacting Daebak Bias.

Opening or unsealing a product before contacting us may affect your eligibility for a return or exchange.

DAMAGED, INCORRECT, OR MISSING ITEMS

If you receive:

• A damaged item
• A defective item
• An incorrect item or version
• A missing item
• Missing album inclusions
• Missing Pre-Order Benefits (POBs)

Please contact DaebakBias within 7 calendar days after your package is marked as delivered.

Please include:

• Full Name
• Order Number
• Description of the issue
• Photos (if applicable)
• Unedited unboxing video (if available)
• Your preferred resolution:
• Replacement
• Refund
• Store Credit

Each request is reviewed individually, and DaebakBias will determine the most appropriate resolution based on the information provided.

PRE-ORDER ITEMS

All pre-order sales are final.

Once DaebakBias has placed your pre-order with our supplier, cancellations, returns, exchanges, or refunds cannot be accepted except when:

• An incorrect item was shipped
• An item is missing
• The product arrived damaged
• The error was caused by Daebak Bias

Please note that release dates and supplier schedules are determined by manufacturers and distributors and may change without prior notice.

PRE-ORDER BENEFITS (POBs)

Pre-Order Benefits (POBs) are provided by manufacturers or official retailers and are available only while supplies last.

DaebakBias cannot guarantee the replacement of:

·         Random photocards

·         Limited POBs

·         Event-exclusive benefits

·         Lucky Draw rewards

if they are no longer available from the supplier.

LUCKY DRAW EVENTS

Lucky Draw items and event-exclusive photocards are randomly distributed.

DaebakBias cannot guarantee any specific member, design, or version.

Random distribution is not considered a defect and is not eligible for return, exchange, or refund.

PHOTOCARDS

Official photocards may contain minor manufacturing imperfections.

Examples include:

·         Tiny surface scratches

·         Small print dots

·         Minor edge imperfections

·         Slight corner wear

These conditions are considered normal manufacturer quality standards and are not eligible for return or replacement.

MANUFACTURING & PACKAGING

Official K-pop products are often packaged using delicate paper materials.

The following conditions are considered normal manufacturing or shipping characteristics and are not considered defects:

·         Minor scratches

·         Small dents

·         Slight discoloration

·         Minor printing imperfections

·         Light corner wear

·         Small creases

·         Slight bends during shipping

The outer box, sleeve, or protective case is intended to protect the product during shipping and is not considered part of the collectible item unless otherwise specified by the manufacturer.

SHIPPING DAMAGE

DaebakBias carefully packages every order to help minimize shipping damage.

However, packages may experience normal wear during transit.

Minor cosmetic damage to the shipping box or outer packaging alone does not automatically qualify for a return or exchange.

If you believe your order was damaged during shipping, please contact Daebak Bias within 7 calendar days of delivery and provide:

·         Photos of the shipping box

·         Photos of the damaged item

·         An unedited unboxing video (if available)

Each claim will be reviewed on a case-by-case basis.

RETURNS FOR CHANGE OF MIND

If you wish to return an item because you changed your mind, please contact Daebak Bias within 7 calendar days of delivery.

Returned items must be:

·         Unopened

·         Unused

·         In their original packaging

·         In resalable condition

Customers are responsible for:

·         Return shipping costs

·         Any optional shipping insurance

Original shipping charges are non-refundable.

REFUNDS

Once your return has been approved and received, refunds will be issued to the original payment method.

Please allow:

·         5–7 business days for DaebakBias to process your refund.

Additional processing time may be required by your bank, credit card issuer, or payment provider.

RETURN SHIPPING

Please do not return any merchandise without first contacting Daebak Bias.

Unauthorized returns may be refused.

If your return request is approved, DaebakBias will provide detailed return instructions.

CONTACT US

If you have any questions regarding this policy, please contact us:

📧 Email: support@daebakbias.com

We’re always happy to help.

PRODUCT-SPECIFIC POLICIES

Certain products, promotions, events, or limited-edition releases may be subject to additional terms and conditions listed on their respective product pages.

In the event of any conflict or inconsistency between this Return & Refund Policy and the terms stated on an individual product page, the product-specific terms shall prevail to the extent of the conflict.

DaebakBias reserves the right to deny any return, exchange, or refund request that does not comply with this policy or is determined to involve abuse, fraud, or misuse of our return process.

Daebak Bias also reserves the right to reject any request that appears suspicious, inconsistent with order history, or otherwise indicative of policy manipulation.