FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Thank you for shopping with DaebakBias!
DaebakBias is a U.S.-based K-pop store offering authentic K-pop albums, official merchandise, and collectibles.
Below are answers to our most commonly asked questions.
ORDER & TRACKING
Why haven’t I received my tracking number yet?
If your order includes a pre-order item, tracking information will only become available after the product has been officially released in Korea, arrived at our U.S. fulfillment location, processed, and shipped out.
If your order contains only in-stock items, tracking is usually sent within 2–3 business days after processing.
My tracking number is not updating. What should I do?
Tracking updates may take 24–48 hours to appear after shipment.
Delays may also occur due to carrier processing, weekends, holidays, or other unexpected circumstances.
How can I track my order?
You can track your order using:
- The tracking link in your shipping confirmation email
- Your DaebakBias account order history
- The carrier’s official website (USPS, UPS, etc.)
PRE-ORDERS
What is a pre-order?
A pre-order allows you to reserve an item before its official release date in Korea.
Your order will be fulfilled once the item is released, arrives at our U.S. fulfillment location, and is processed for shipment.
Why is my pre-order taking so long?
Pre-order timelines depend on:
- Official release date
- Shipping from Korea to the U.S.
- Warehouse processing time
Delays may occur due to factors outside our control, including manufacturer schedules and shipping delays.
Can I cancel my pre-order?
Pre-order cancellations are only possible before your order has been processed or shipped from our U.S. fulfillment location.
Once processing begins, cancellation requests may not be accepted.
SHIPPING
How long does shipping take?
- In-stock items: 2–3 business days processing
- Pre-order items: Shipped after official release, U.S. arrival, and order processing
Shipping times may vary during high-volume periods such as new releases, comebacks, and holidays.
PRODUCTS
Will I get a specific photocard or member?
No. Photocards and album inclusions are randomly packed by the manufacturer unless otherwise stated.
We cannot guarantee specific members, versions, or designs.
My album came with a different cover or inclusion. Is this normal?
Yes. Minor variations in packaging, covers, or inclusions are normal and are not considered defects.
ORDERS
Can I change my order after placing it?
We can only modify orders if they have not yet been processed.
Once processing begins, changes may not be possible.
Can I combine orders?
Orders cannot always be combined once placed. If you would like items shipped together, please place them in a single order.
DAMAGES & ISSUES
What should I do if my item arrives damaged?
Please contact us within 7 days of delivery and include photos of:
- Product
- Packaging
- Shipping box
We may also request an unboxing video for verification.
CONTACT
How can I contact DaebakBias?
For any questions or concerns, please email us:
We aim to respond as quickly as possible.
FINAL NOTE
We appreciate your support and patience as many of our products are sourced from Korea and require careful processing before delivery.
Thank you for shopping with DaebakBias! We appreciate your support and look forward to helping you build your K-pop collection