CONTACT US

Last Updated: July 2026

Thank you for visiting DaebakBias!

We're dedicated to providing a smooth shopping experience for K-pop fans across the United States. If you have any questions about your order, products, shipping, or our services, we're here to help.

Customer Support

If you need assistance, please contact us at:

📧 Email: support@daebakbias.com

We typically respond within 24–48 business hours during normal business days.

Before You Contact Us

To help us assist you as quickly as possible, please include the following information:

·         Your order number

·         The full name used at checkout

·         A detailed description of your question or issue

·         Photos (if applicable)

Providing complete information helps us resolve your request more efficiently.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains missing items, or you receive the wrong product, please contact us as soon as possible.

To review your request, we may request:

·         Photos of the product(s)

·         Photos of the shipping box and packaging

·         Additional information related to your order

📸 Unboxing Video (Optional)

An unboxing video is not required, but it may be requested in certain situations to help us investigate and resolve issues more quickly and accurately.

Before Contacting Us

You may find answers to many common questions by visiting our:

·         FAQ

·         Shipping Policy

·         Pre-Order Guide

·         Track My Order

Many shipping, preorder, and order status questions are answered there.

Response Time

Our customer support team responds during normal business days:

Monday – Friday

Response times may be slightly longer during:

·         Major K-pop album release periods

·         U.S. holidays

·         High order volume periods

We appreciate your patience during these busy times.

Order Updates

For shipping and tracking inquiries:

·         Tracking numbers are provided after your order has been shipped.

·         Pre-order items will not receive tracking information until the product has been officially released, arrives at our U.S. warehouse, and your order has been processed for shipment.

For additional information, please visit our Track My Order page.

Thank You

We're honored to be part of your K-pop collection.

As a U.S.-based K-pop store, we're committed to providing authentic K-pop albums, official merchandise, and reliable customer service for fellow fans.

We truly appreciate your support and look forward to serving you.

📧 support@daebakbias.com